Shipping policy

Orders are typically processed within 1–2 business days.

We currently ship to eligible addresses within the United States. Estimated delivery time is generally 3–8 business days after shipment, depending on the destination and carrier.

Tracking information will be provided once your order has shipped.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

If your package is marked as delivered but cannot be located, please contact us at support@jellivio.com so we can assist with the carrier investigation.