Refund policy

We accept return requests within 14 days of delivery for unused and unopened items in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For hygiene and product integrity reasons, opened, used, squeezed, stretched, or otherwise handled sensory toys are not eligible for return unless there is a confirmed product defect.

We do not accept returns or refunds for change of mind, personal preference, or size expectations when product dimensions are clearly stated on the product page.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or video. After review, we may provide a replacement, partial refund, or full refund as appropriate.

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

To request a return or report an issue, please contact:
support@jellivio.com